Spot and avoid a dangerous phone tech support scam

I recently got an email from Toni in Greenville, SC, describing an odd experience she had on the phone. I wanted to share it with you and bring out some important points that everyone needs to know. Writes Toni: I received a phone call from a phone number (215-454-2121) saying he was an IT tech with … Continue reading Spot and avoid a dangerous phone tech support scam

Advertisements

Social Customer Service Through Facebook Messenger

“The conversation is taking place on mobile and social media apps, and businesses need to be where the consumer is to assist — in the same channels and the same conversation — to help, engage and wow them,” said Joshua March, CEO and founder of Conversocial.

Social Media Tips for New Businesses: Started From The Bottom, Now We’re Here

Social Media Tips for New Businesses: Started From The Bottom, Now We’re Here You’re a new business with zero online followers… where do you start? I lived this question in my role as an Evangelist for Wantering, and I can tell you it’s a bit overwhelming to try and create a social media strategy from the ground … Continue reading Social Media Tips for New Businesses: Started From The Bottom, Now We’re Here